Rydon takes pride in providing an environment in which individuals from a broad range of backgrounds can develop their careers whilst working in a vibrant and busy environment.
From Contracts Managers to Mobile Engineers, Maintenance Operations, Contact Centre and Corporate Services, we have a huge variety of career paths to explore.
Contact Centre
Based out of our contact centre in Dartford, our Contact Centre Advisor opportunities provide excellent career progression for individuals who love to use their head to solve problems and have a passion for great customer service. You never know exactly what you’ll hear when you answer the phone in our contact centre, which means your role is sure to provide endless variety.
As one of our Contact Centre Advisors, you will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults, and to raise repairs appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process.
Walk around our office and you’ll see and feel a real team spirit. People are friendly and supportive - to each other, as well as to customers. To help you succeed, we’ll give you a full initial training programme, followed by ongoing coaching and training which will empower you to take ownership of incoming calls and be able to create a unique customer experience. If you thrive on having great conversations, enjoy interacting with people, and are looking for a rewarding career where no two days are the same, then a Contact Centre Advisor role could be for you.
I’m Hannah Clark and I’m a Customer Service Officer. We take calls from paramedics, doctors, nurses, anywhere in the healthcare industry. In the last month I have taken 760 phone calls and 519 emails to help repair and maintain our clients’ facilities.
Hannah Clark
Customer Service Officer
Maintenance Operations
With offices in London and the South East, to Bristol in the South West and Bedford in the Midlands, Rydon provides a range of expert maintenance services to domestic property and commercial buildings in the social housing, health and social care sectors. We look after over 35,000 homes for registered providers, a growing number of educational facilities and several hundred buildings across 20 NHS Trusts throughout the country.
Come and see where you'll fit in.
CONTACT CENTRE
MAINTENANCE OPERATIONS
At Rydon we are really fortunate to have a very broad Learning & Development offering, this is all in place to really equip you with the skills you need to do your job. Topics include things like management development, leadership, business skills right through to things like IT.
Rosie Cullip
L&D Business Partner
